Shipping policy

At EuroBorn, we aim to provide reliable and efficient shipping to ensure your order reaches you as quickly as possible.

Please review our shipping information below before placing an order.

ORDER PROCESSING & PRODUCTION

Our products are prepared and fulfilled after an order is placed.

Orders are typically processed and dispatched within 1–2 business days after payment confirmation.

Business days exclude weekends and public holidays.

Processing times may occasionally be extended during high-volume periods, promotional events, or unforeseen circumstances.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

SHIPPING TIME

Once an order has been dispatched, delivery times vary depending on the destination country and shipping carrier.

Estimated delivery times:

  • Europe: 4–7 business days after dispatch.

  • Other international destinations: Typically 1–2 weeks, depending on the destination and shipping provider.

Please note that delivery times are estimates only and are not guaranteed.

Delivery times do not include order processing.

Delays may occur due to customs procedures, carrier disruptions, public holidays, weather conditions, or other circumstances beyond our reasonable control.

SHIPPING COSTS

Shipping fees are calculated automatically at checkout based on your delivery destination and order details.

All applicable shipping charges will be displayed before payment is completed.

Free shipping is available on orders over €60, where the promotion applies.

EuroBorn reserves the right to modify shipping rates and promotional offers at any time. Changes will not affect orders already placed.

TRACKING INFORMATION

Tracking information will be provided via email once your order has been shipped.

Tracking numbers are typically emailed within 1–3 business days after placing an order.

Please allow additional time for tracking information to become active in the carrier's system.

If you have not received tracking information, please check your spam folder before contacting us.

For tracking-related questions, contact support@euroborn.eu.

SHIPPING DELAYS

Although we make every effort to dispatch orders promptly, occasional delays may occur.

Possible causes include:

  • High order volumes or production delays.

  • Customs inspections and clearance procedures.

  • Shipping carrier disruptions.

  • Severe weather conditions.

  • Public holidays and peak shopping seasons.

  • Circumstances outside our reasonable control.

EuroBorn cannot guarantee exact delivery dates.

However, we remain committed to assisting customers with delayed shipments, and nothing in this policy affects your statutory rights regarding delivery.

If your order is significantly delayed, please contact our support team.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that your shipping address, postal code, country, and contact details are correct before completing your purchase.

If you notice an error, contact us immediately at support@euroborn.eu.

We cannot guarantee that shipping information can be modified once an order has been processed or dispatched.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply if reshipment is requested.

Any refund or reshipment will be handled in accordance with applicable consumer protection laws.

LOST, STOLEN, OR MISSING PACKAGES

If your package has not arrived within the estimated delivery period, please contact us so we can investigate the issue with the shipping carrier.

If tracking indicates that your package has been delivered but you have not received it, we recommend checking with household members, neighbors, or your local delivery provider.

Please contact us within 14 days of the estimated delivery date where possible so we can investigate promptly.

We will review missing-package claims individually and work with the shipping provider to determine an appropriate resolution.

EuroBorn is not responsible for theft occurring after an order has been lawfully delivered to the customer or an authorized recipient.

However, responsibility for goods remains with EuroBorn until the customer, or a third party designated by the customer, takes physical possession of the goods, except where applicable law provides otherwise.

Nothing in this section limits your statutory consumer rights.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, or additional charges imposed by the destination country.

These charges vary depending on local customs regulations.

Where customs duties or import charges are not included in the checkout price, they may be payable by the customer.

EuroBorn does not control customs processing times or charges imposed by foreign authorities.

Customers are responsible for complying with applicable import regulations in their destination country.

UNDELIVERABLE OR RETURNED PACKAGES

Packages may be returned to the sender if delivery cannot be completed due to an incorrect address, unsuccessful delivery attempts, or failure to collect the package.

If your order is returned, please contact our support team to discuss available options.

Additional shipping fees may apply if a new delivery is requested due to circumstances attributable to the customer.

Refunds, where applicable, will be processed in accordance with our Refund Policy and mandatory consumer protection laws.

CONTACT US

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us.

Store: EuroBorn

Website: https://euroborn.eu

Email: support@euroborn.eu

We aim to respond to all customer inquiries as quickly as possible.